Aged, Health and Disability

Information and Advice Lines

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ABC Health and Wellbeing

The latest health news from Australia and around the world, as well as tips and information to help you improve your health and wellbeing.

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After hours GP helpline

If you or someone you care for has an urgent health concern at night or over the weekend and you are not sure what to do, there is an after hours GP helpline that can give you the reassurance and practical medical advice you need. The after hours GP helpline is open when your GP may not be – at nights, on weekends and on public holidays – 365 days a year, on 1800 022 222. The nurse or GP may:

  • Give you information and advice so you can treat the condition at home
  • Give you information and advice to help you until you can see your regular GP. If so, with your permission, a record of your telephone consultation can be sent to your GP
  • Provide you with information about after hours services available in your local area
  • Confirm that you need to go to the emergency department at your local hospital.

Web link
Call  1800 022 222

Better Health Channel

The Better Health Channel (BHC) provides health and medical information that is quality assured, reliable, up to date, easy to understand, regularly reviewed and locally relevant.

Information on the Better Health Channel is provided to help people stay healthy or understand and manage their health and medical conditions. It does not replace care provided by medical practitioners and other qualified health professionals.

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Beyondblue work to reduce the impact of depression and anxiety in the community by raising awareness and understanding, empowering people to seek help, and supporting recovery, management and resilience. They tailor approaches to specific population groups and provide services in educational settings, workplaces, health services or through their website, to be accessible to as many people as possible.

You can call them 24 hours, seven days a week. They also a chat online service or you email them and receive a response within 24 hours, all details are at Their services and information on the website, are extensive with information targeted at youth; men; women; older people; family and friends; multicultural people; Aboriginal and Torres Strait Islander people; pregnancy and early parenthood; and Gay, Lesbian, Bi, Trans and Intersex people.

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Call  1300 22 4636

Carer Gateway

Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.

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Call  1800 422 737


Headspace offers specific services for people aged 12-25 going through a tough time. We can help with all sorts of issues like relationship break ups. exam stress, peer pressure, bullying and depression. Whatever the issue is, we've got your back. Their website address is

To contact Headspace in person, you can visit one of their centres across Victoria. Go to Find your nearest centre and check out how you can make an appointment. If you want more information before you visit a Centre, then go to What to expect at a headspace centre' page for more information and virtual tours of what a centre looks like.

Online and telephone support is also available through eheadspace.

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Call  1800 650 890


This website allows people to conduct a quick search on any topic, or look into specific areas in more detail, such as managing conditions and diseases, coping with major life stages, or general advice on health and wellbeing.

This is a government funded health information service, with all information presented after a strict quality assessment process. You can search for a topic, or look into specific areas in more detail, such as managing conditions and diseases, coping with life stages, or general advice on health and wellbeing.

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Call  1800 022 222

Kids Helpline

Kids Helpline is Australia's only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25. Kids and youth can call to talk about what’s going on at home, a friend who needs help, feeling sad or confused, peer pressure, young carers; break ups. They also have information on their website split into sections for kids, teens, schools and grown ups.

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Call  1800 55 1800


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. You can call Lifeline’s crisis line 24 hours a day, 7 days a week on 13 11 14 to discuss:

  • Suicidal thoughts or attempts
  • Personal crisis
  • Anxiety
  • Depression
  • Loneliness
  • Abuse and trauma
  • Stresses from work, family or society
  • Self-help information for friends and family

Call  13 11 14. TTY users phone 133 677 then ask for 13 11 14; Speak and Listen users phone 1300 555 727 then ask for 13 11 14. Internet relay users connect to the National Relay Service then ask for 13 11 14


MensLine Australia is a professional telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way. You can call them 24hours a day, seven days a week. Their website also provides extensive online and video counselling services, tools and information, a healthy relationship quiz and links to other services.

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Call  1300 78 99 78

Mind Health Connect

This website aims to provide all Australians with easy access to a range of trusted, high quality programs, services and information to support a healthy mind. Includes a range of mental health resources including online programs, fact sheets, audio and video, and online support groups. The innovative guided search tool provides an easy to use pathway to navigate the range of mental health care programs and services. Covers a broad range of mental health disorders including depression, anxiety, stress, schizophrenia, obsessive compulsive disorder, bipolar disorder and eating disorders.

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MindSpot Clinic

A free telephone service for Australians with stress, worry, anxiety, low mood or depression. Provide mental health Screening Assessments, therapist-guided Treatment Courses and referrals to help people recover and stay well. Links in to their online screening tools, with a MindSpot therapist able to contact you via telephone or email to provide you with your results.

Call  1800 61 44 34


Nurse-On-Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. Call 1300 60 60 24 from anywhere in Victoria.

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Call  1300 60 60 24

Pregnancy, Birth and Baby

A phone and online service for all Australians, providing information, advice and counselling about pregnancy, childbirth and your baby’s first year. This service allows people to find out general information, access a wide range of resources online, such as managing your pregnancy, what to expect during childbirth and essential tips on settling your baby, breastfeeding or coping with a crying baby.

People who wish to speak with someone on the phone, should call 1800 882 436 at any time of the day or night. Professionals are available to answer any questions, give advice on what to do next, and redirect people to other useful services. Professional counselling is also available for people who are feeling emotionally distressed.

Web link
Call  1800 882 436

Tenants Union of Victoria

The Tenants Union of Victoria provide advice, assistance and advocacy for tenants of private and public residential properties, and residents of rooming houses and caravan parks in Victoria.

Based in Fitzroy they offer a free and confidential telephone, drop-in and email advice service to tenants and residents renting in Victoria. Their website has an extensive range of information on common tenancy matters, available to download as pdfs in English and other languages. If you still require more assistance, call their advice line on (03) 9416 2577.

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Call  03 9416 2577